Price, specifications and terms of offers are subject to change
without notice. Akromo.com is not responsible for
typographical and/or photographical errors. Retail products are
accompanied by the original manufacturer warranty. Akromo.com
does not offer any technical support or sales advice. Customer
pays return shipping charges for all returning merchandise.
Akromo.com reserves the right to refuse service to anyone.
Payment Methods
All orders must be placed through Akromo.com web site.
Akromo.com does not accept C.O.D. orders. The only payment
method Akromo.com accepts is through the following credit
cards:
Visa
MasterCard
Discover
American Express
JCB
Please accept our apologies but we do not accept international
credit cards at this time.
Shipping Criteria & Methods
Akromo.com does not offer International shipping options at
this time. Akromo.com offers shipments within the Continental
U.S. only.
Consider 24-48 hours of processing time prior to shipment.
Akromo.com does not process orders during weekends or
holidays, thus allow additional time for weekend or holiday
orders.
Akromo.com does not guarantee same-day shipping.
No deliveries will be made on Saturday, Sunday or Holiday.
Price Matching
Akromo.com does not price match competitors. For your
convenience, all of our most current pricing is listed on our web
site and updated daily. Prices are non-negotiable.
Sales Tax
Sales tax is only required for orders shipping within our resident
state of business. Therefore, all orders shipping within Florida
State will be charged the applicable sales tax.
Product Testing
Akromo.com, like other e-commerce companies, ships items in
the condition they were received from the original
manufacturer/distributor. Akromo.com does not conduct product
testing before shipping any merchandise.
Returns Policy
When you purchase something on Akromo.com, we want you to be
completely satisfied. All merchandise unless otherwise indicated
may be returned within 30 days from the original invoice date for
a refund, except:
Any product missing the serial number or UPC bar code.
Notebooks
Notebooks are non-refundable. Notebook purchases within 30 days
from the original invoice date are eligible only for repair in
case of a defective notebook.
Ink Cartridges and Toners
Ink cartridges and toners may only be returned for refund within
30 days of the original invoice date if the retail/OEM packaging
is unopened and not tampered with.
Refurbished Merchandise
All refurbished merchandise is non-refundable. Refurbished
merchandise is eligible only for repair within 15 days from the
original invoice date.
CPUs
CPUs must be returned within 7 days from the original invoice date
for a refund. Additional deductions may be made for CPU returns to
reflect the current market value.
Memories
Some type of memories are non-refundable.
Media
Media is non-refundable. Media examples: CD-R, CD-RW, DVD-R, DVD-RW,
diskettes, minidisks, back-up tapes, etc.
Software
Software may only be returned for refund within 10 days of the
original invoice date if the retail/OEM packaging is unopened and
not tampered with. Opened software cannot be returned for refund.
If you have opened a software purchase and discovered a damaged
and/or defective disc, you may exchange the software for an
identical replacement by contacting Akromo.com Customer
Service within 10 days of the original invoice date at
customerservice@Akromo.com and acquiring an RMA (Return
Merchandise Authorization) number. Akromo.com is not
responsible for system/software incompatibility, and
incompatibility issues do not qualify software as damaged or
defective. Customers are encouraged to contact the respective
software publisher for answers to technical questions, such as
minimum system requirements, prior to purchase.
NOTE: All returns are subject to the return policy of the manufacturer.
An RMA (Return Merchandise Authorization) number is required for
all returns. A 15% restocking fee may apply. Customer pays return
shipping charges for all returning merchandise. These terms apply
to all refunds.
Customers must inform Akromo.com of any order discrepancy
within 7 days from the original invoice date so that we may
investigate and resolve the situation accordingly.
Physical Damage Policy
Physical damage to any product purchased on Akromo.com will
effectively void warranty coverage. Physical damage includes but
is not limited to improper handling and/or any other type of
damage sustained by irregular usage.
Improper installation of CPU fans and/or improper clocking may
cause CPUs to chip. CPUs that are chipped, burnt or have bent pins
are considered physically damaged and cannot be returned for
refund or replacement. Akromo.com encounters bent pins
regularly when inspecting physically damaged CPUs. Forcing a
processor into position will not solve an installation problem and
may consequently void any applicable warranty coverage. Intel and
AMD will not accept physically damaged processors back from
Akromo.com. As a result, Akromo.com will return any
physically damaged CPU back to the customer at the customer's
expense.
Restocking Fee
A 15% restocking fee will be applied to all returns for refund.
Shipping charges are non-refundable. No refunds after 30 days.
Technical Support
Akromo.com does not offer any sort of technical assistance.
We cannot offer advice on compatibility of items, make product
recommendations, provide technical support or sales advice. We
post all of the information the manufacturer provides us with for
your convenience. Please contact the manufacturer directly for
accurate answers to your technical questions or for additional
information or specifications that are not posted on
Akromo.com.
Processing Time
You can expect your order to be processed within approximately
24-48 hours, provided the items are in stock and there are no
problems with payment verification. Akromo.com does not
guarantee same day-shipping. Orders are not processed on weekends
and holidays, thus allow additional time for weekend or holiday
orders.
Back-orders
Akromo.com does not sell backordered merchandise. We will
never purposely charge a customer for an item that we do not
physically have in stock at the time of purchase. Occasional
inventory discrepancies may occur due to inaccurate inventory
counts or possibly because the last few items on our shelves are
damaged and/or not in a condition that we can in good faith sell
to a customer. In that instance we will refund your credit/debit
card for the item, along with any applicable tax fees and shipping
charges. An automated e-mail will also be sent to your
Akromo.com login to alert you of the situation.
Order Status
Akromo.com will keep you informed of your order status via
e-mail. All tracking information will be e-mailed to your
Akromo.com ID once your order has shipped. You may also
acquire your order status and other live updates by logging in to
your account on our website.
Security
Nowadays security is a priority and thats why we take it so
seriously. All on-line transactions are sent through our secure
server and encrypted with 128-bit technology. Once we receive your
information through the internet, only trusted, authorized
employees will process the payment to make sure your information
is handled with the utmost level security.
Privacy
Akromo.com respects your privacy. We will not under any
circumstances sell or release your information to anyone except as
outlined in our privacy policy. All of the information obtained
from our web site will be used for processing purposes only. The
only e-mails you will receive from Akromo.com are updates to
any recent orders and/or returns. If you have opted to, you may
receive by e-mail occasional newsletters and/or promotions from
us.
Change Orders
You may request a change to your order provided the order has not
already been charged to your account. Please call 1-(888)-300-7756
during Akromo.com's hours of operation to request a change to
your order. Please have your sales order (SO) or customer number
ready for better assistance. We do not accept change order
requests via e-mail because it is unlikely we will receive the
message in time to make an adjustment due to the sheer volume of
e-mails we receive each day.
Cancel Orders
You may request than an order be cancelled provided the order has
not already been processed and shipped. Simply call 1-(888)-300-7756
during Akromo.com's hours of operation to request an order
cancellation. You will receive a credit for the full amount to
your credit/debit card in approximately 1-2 business days. We do
not accept order cancellation requests via e-mail because it is
unlikely we will receive the message in time to void the order due
to the sheer volume of e-mails we receive each day.
Resellers
Unfortunately, we do not currently have a reseller or discount
program available at this time. Akromo.com currently already
negotiates the best possible price for you, and offers these great
discounts to all of our customers through our web site. Anytime we
receive any specials or promotions, we will immediately post them
on our web site for you to take advantage.
Tax: All customers outside Florida State will not be charged any
tax. Therefore, there is no need to fax or set up any reseller tax
exemption form.
For Florida State Resellers: please place your first order as
normal, and fax over your reseller permit and this form with your
Sales Order number. We will remove all tax from your order. Click
here to view and print our reseller tax exemption form.
Volume Discounts
Akromo.com does not have a reseller or discount program
available at this time. We work hard to negotiate the best values
on the Internet and offer these tremendous values to all of our
customers via our website. The entire inventory shown online is
live, posted daily and accessible 24 hours/7 days a week. We also
do our best to advertise any specials, promotions or rebates for
our customers' benefit.
Product Listings
Akromo.com strives for accuracy in all item descriptions,
photographs, compatibility references, detailed specifications,
pricing, links and any other product-related information contained
herein or referenced on our website. Due to human error and other
determinates we cannot guarantee that all item descriptions,
photographs, compatibility references, detailed specifications,
pricing, links and any other product-related information listed is
entirely accurate, complete or current, nor can we assume
responsibility for these errors. In the event of a product listed
on our website is labeled with an incorrect price due to some
typographical, informational, technical or other error,
Akromo.com shall at its sole discretion have the right to
refuse and/or cancel any order for said product and immediately
amend, correct and/or remove the inaccurate information.
Additionally, all hyperlinks to other websites from
Akromo.com are provided as resources to customers looking for
additional information and/or professional opinion.
Akromo.com does not assume responsibility for the claims
and/or representations made on these or any other websites.
Product Revisions
Akromo.com is not responsible for changes or variations in
product specifications and/or physical appearance. In the interest
of our customers, Akromo.com puts forth its best efforts to
ensure that all product information is up-to-date and factual.
Unfortunately there are varying determinates which, although
infrequent, could cause the information on our website to become
outdated without our immediate knowledge. This includes but is not
limited to new versions or revisions, color deviations, retail
package alterations and other variations that may be considered
inconsequential by the manufacturer. Akromo.com relies on the
manufacturer to communicate these differences. Presently we have
no way of alerting customers prior to purchase in the event the
manufacturer fails to do so. Consequently, Akromo.com will
not be held responsible for product revision changes.
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